Refund policy

I hope my paintings bring you joy and that you are happy with your purchase. However, if for any reason you are not completely satisfied, please read the information below.

CANCELLATIONS

If you wish to cancel your order before it has been dispatched, please submit your request using the Order Cancellation Form.

If you have an account, you may also request a cancellation through your customer account if the option is available.

Please do not return your order until you have received our confirmation and further instructions by email.

RETURNS

You are entitled to return your order within 14 days from the day you receive the last item of your order.

If you have an account: Log in to your account, select the order you wish to return, and follow the return instructions.

If you checked out as a guest: Please use the Order Cancellation Form to notify us that you wish to exercise your right of withdrawal. We'll review your request and send you confirmation together with return instructions by email.

Please do not return your order until you have received our confirmation and return instructions by email.

Once your return has been approved, the item must be returned within 14 days.

Please note that returned items must be in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

RIGHT OF WITHDRAWAL (EU)

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you (or a third party indicated by you) receive the last item of your order. Weekends and public holidays are included in this period.

To exercise your right of withdrawal, please notify us before the withdrawal period expires by submitting the Order Cancellation Form. We'll review your request and provide confirmation together with return instructions by email.

Please note that the right of withdrawal does not apply to commissioned artwork or custom-made products, including prints produced in custom dimensions.

RETURN CONDITIONS

Original artworks and printed products purchased from the online store may be returned within 14 days of delivery.

The right of return does not apply to commissioned artwork or custom-made products unless they have been damaged during transport or have a manufacturing defect.

Return shipping costs are the responsibility of the customer unless otherwise required by applicable law. Jenni Inberg Art covers the return shipping costs only if the product arrived damaged or incorrect.

Please do not return your order until you have received our confirmation and return instructions by email.

As these are unique products, careful packaging is essential. The artwork must be returned undamaged and packed in its original packaging or equivalent protective packaging. As a general rule, the packaging should be soft on the inside and hard on the outside.

Returns are accepted only if the product is in its original condition (unless it arrived damaged or faulty) and shows no signs of use.

Please follow these packaging instructions:

• • • Make sure the package is secure and undamaged.
    • Ensure there is no empty space inside the package.
    • Use foam, bubble wrap or similar protective material inside the package.
    • Use strong cardboard or another rigid outer packaging capable of protecting the artwork during transport.

Before returning the item, please email photos of both the artwork and the completed packaging to hello@jenniinberg.com. This allows us to verify the condition of the artwork and confirm that the packaging is suitable for safe transport.

If the artwork is damaged during return shipping because these packaging instructions were not followed, Jenni Inberg Art reserves the right to deduct the repair costs from the refund, either partially or in full.

Once the returned artwork has been received and inspected, your refund will be processed within 14 days.

An unclaimed parcel is not considered a return and does not automatically entitle the buyer to a refund. All returns must be agreed upon in advance. If you wish to have an unclaimed order shipped again, additional shipping charges will apply.

If you have any questions regarding cancellations or returns, please contact us at hello@jenniinberg.com.